60 Day Germination Policy

60-Day Germination Policy

At Seedsman.com we pride ourselves on the quality of the products we sell and take good care of key quality considerations – like viability.  We are entirely confident with the products we sell. We insist suppliers only sell us seeds that are over 90% germination.  When they arrive with us, we carry out further independent germination tests to confirm viability.

We recommend as seeds are live products that customers always buy 10% more seeds than they need, to allow for reasonable losses, or user error, and avoid any disappointment.

Because these are live products, and there is a risk of user error we make no guarantees.

If you are in a country where germination is legal, and have a problem with germination, please get in touch and we will endeavor to resolve the issue.  Each issue will be taken on its own merit when full details have been given.

Please note: Seedsman is not responsible for any losses beyond the value of the products within any order (excludes shipping and insurance).

To resolve germination issues, we will need you to submit the following:

- Tell us your order number

- Tell us how many of which strain(s) failed to germinate

- Explain the method used to germinate 

- Upload supporting photos/video evidence. Please see our guide on acceptable images here: Germination Image Guide

You can fill out our germination form here: https://contact.gorgias.help/forms/97uymto6 (Be sure to email the required images to [email protected] to attach to your new ticket.)

**Terms and conditions**

- Germination issues need to be submitted within 60 days of purchase and you must have germinated all the seeds from that same order. Seeds are live plant material and cannot be guaranteed 100%.  We expect from our suppliers 90% germination.  We advise customers to buy and germinate 10% more seeds than they want to grow to allow for reasonable losses.

- Freebies are not eligible for replacements. We also do not offer replacement seeds for replacement orders.

- All replacement Seeds offered will be the Seedsman Internal Lineup/brand of seeds.

- Standalone single Seed pack purchases are not eligible for replacement or germination coverage.

USA ONLY - If you are located in the following US states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kentucky, Nebraska, North Carolina, North Dakota, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming - you are excluded from qualifying for returns, refunds or replacements due to the legality of possessing, selling, or trying to cultivate seeds in a municipality where they aren’t allowed.

- Attempting germination directly in soil voids our 60-day germination coverage. You should only attempt to transplant a seed once a taproot has emerged using a standard germination method such as a Paper towel and plastic baggy, or industry-approved methods such as a CannaKan and Heat Mat, etc.

**Please note, if you are consistently having germination issues across a wide range of breeders and strains it is most likely the issue lies with your germination process, not the seeds, and we reserve the right to not offer replacement seeds.**

Some seeds, especially those from varieties bred inside under lights can be smaller and paler in appearance.  This does not affect their germination.  An immature seed is green.

If you genuinely feel that the products we have sold you have been faulty, and poor germination is not down to you, then we require you to fill in our germination requested information found above to investigate your request.

60 Day Germination PolicyUpdated 11 days ago