Can I return a product for a refund?Updated a month ago
Returns, Refunds & Replacements – USA
We want you to feel confident when ordering with us, so we’ve made our returns process as clear and straightforward as possible.
USA customers – important information
Due to differing state laws surrounding the possession, sale and cultivation of cannabis seeds, we’re unfortunately unable to offer returns, refunds or replacements for orders delivered to the following states:
Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kentucky, Nebraska, North Carolina, North Dakota, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming.
It’s always the customer’s responsibility to understand and follow the laws that apply in their state or municipality before placing an order.
Returning an order
If your order is eligible for return, we’re happy to help. To qualify for a return and refund, your items must:
- Be returned within 30 days of receiving your order.
- Be unused, unopened and in their original packaging. Unfortunately, we’re unable to refund seed packets that have been opened or damaged.
- Include your name and order number so we can identify your return and process it as quickly as possible.
Refunds
A 5% card processing fee, calculated against the total order value, will be deducted from the final refund amount.
Before sending your return
Please contact our Customer Support team before returning any items. This allows us to guide you through the process and make sure everything is in place for your return.
Returned items remain your responsibility until they reach us, so we strongly recommend using a tracked and signed delivery service. This gives you visibility throughout the journey and helps ensure your return reaches us safely. Unfortunately, we’re unable to take responsibility for items that are lost while being returned.
If you’re unsure whether your order qualifies or have any questions about making a return, please reach out to our Customer Support team. We’re here to help make the process as simple as possible.