Clone Sale FAQs - (USA Only)Updated 3 days ago

Seedsman Clone Orders – Shipping & Support Policy

Shipping Method: All clone orders ship via USPS Overnight (continental U.S. only). Orders need to be made before 12 PM Noon Central time in order to ship out the following day.
Signature Required: USPS requires a signature for all live plant deliveries. Be available at delivery time. Missed deliveries causing delays are not covered under our replacement policy.
Shipping Days: Monday-Wednesday
Order Minimum: A minimum of 4 clones per order is required.
Shipment Confirmation: A confirmation email with tracking info will be sent once your order ships. This will also show in the My Account>My Orders section.

U.S. Mainland Only: Clone orders can only be shipped to addresses within the mainland United States.
No PO Boxes: We do not ship to PO Boxes, APO/FPO/DPO addresses.
Delivery Delays: Occasional delays may occur due to:
- High order volume
- Weather disruptions
- Clone provider delays
  We will post any known delays in our Knowledgebase FAQ.

Reporting Issues:
Quality issues must be reported within 24 hours of delivery. Include clear photos of the plants and packaging showing all products and the condition they are in at the time of arrival. Proof of packaging and the shape of the shipment received.
Contact Email: [email protected]
Damaged or Lost Packages:
Contact the shipping carrier directly. Seedsman is not liable for shipping damage or loss. Retain all packaging for any claim.
Cancellations:
- Must be requested within 2 hours of placing the order (Weekdays only! Our teams do not work on weekends.)
- Include the reason for cancellation so we can improve service.
Disputes After 24 Hours:
Unfortunately, we cannot accept claims made after 24 hours of delivery.
Refunds/Returns:
All clone sales are final. No returns or refunds are accepted.

Accepted: Credit/Debit Card, ACH, Bitcoin.
Note: Some U.S. states may have credit card payment disabled due to processor regulations.

Be Available: Plan to be home when your order is delivered to avoid letting plants sit outside.
Cold Weather: Avoid ordering during below-freezing temps. Cold can shock plants.
Hydration Check: Assess moisture upon arrival. Plants are pre-watered but not fully saturated.
Initial Recovery: Plants may appear saggy or stressed. Place under bright light for a few hours to recover.

Potting Timeline: Transplant when the plant is 1–2 months old (check the tag in your box).
How to Check Readiness: Gently remove the pot. If the soil holds shape and roots are visible, it's ready.
Pot Size: Use at least a 3-gallon pot; 10 gallons or larger is ideal.
Do Not Remove Netting: The PLA mesh around the peat pellet must stay on. Removing it can damage roots and kill the plant.
Water After Transplant: Fully saturate the soil.
Soil Type: Use light, well-draining soil that allows airflow. Avoid compacted mixes.
Pellet Info: Clones are rooted in Jiffy peat pellets with biodegradable PLA mesh that is compatible with most media.
Hydroponics Note: Peat pellets work in hydro systems, but are not soilless. Do not wash soil off once established.

Timing: Keep indoors or under lights until at least mid-May to avoid premature flowering.
In-Ground Growers: Prep the soil and avoid rocky or firm soil. Up-pot for one month before direct planting to encourage healthy root expansion.

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