Clone Sale FAQs - (USA Only)

🌱 Seedsman Clone Orders – Shipping & Support Policy

Shipping Method: All clone orders ship via UPS Overnight or USPS Overnight (continental U.S. only).
Signature Required: UPS requires a signature for all live plant deliveries. Be available at delivery time. Missed deliveries causing delays are not covered under our replacement policy.
Shipping Days: Monday, Tuesday, and Wednesday only.
Processing Time: Orders are processed and shipped within 5–7 business days of purchase.
Order Minimum: A minimum of 4 clones per order is required.
Shipment Confirmation: A confirmation email with tracking info will be sent once your order ships.

U.S. Mainland Only: Clone orders can only be shipped to addresses within the mainland United States.
No PO Boxes: We do not ship to PO Boxes, APO/FPO/DPO addresses.
Delivery Delays: Occasional delays may occur due to:
- High order volume
- Weather disruptions
- Clone provider delays
  We will post any known delays in our Knowledgebase FAQ.

Reporting Issues:
Quality issues must be reported within 24 hours of delivery. Include clear photos of the plants and packaging.
Contact Email: [email protected]
Damaged or Lost Packages:
Contact the shipping carrier directly. Seedsman is not liable for shipping damage or loss. Retain all packaging for any claim.
Cancellations:
- Must be requested within 2 hours of placing the order.
- Include the reason for cancellation so we can improve service.
Disputes After 24 Hours:
Unfortunately, we cannot accept claims made after 24 hours of delivery.
Refunds/Returns:
All clone sales are final. No returns or refunds are accepted.

Accepted: Credit/Debit Card, ACH, Bitcoin.
Note: Some U.S. states may have credit card payment disabled due to processor regulations.

Be Available: Plan to be home when your order is delivered to avoid letting plants sit outside.
Cold Weather: Avoid ordering during below-freezing temps. Cold can shock plants.
Hydration Check: Assess moisture upon arrival. Plants are pre-watered but not fully saturated.
Initial Recovery: Plants may appear saggy or stressed. Place under bright light for a few hours to recover.

Potting Timeline: Transplant when the plant is 1–2 months old (check the tag in your box).
How to Check Readiness: Gently remove the pot. If the soil holds shape and roots are visible, it's ready.
Pot Size: Use at least a 3-gallon pot; 10 gallons or larger is ideal.
Do Not Remove Netting: The PLA mesh around the peat pellet must stay on. Removing it can damage roots and kill the plant.
Water After Transplant: Fully saturate the soil.
Soil Type: Use light, well-draining soil that allows airflow. Avoid compacted mixes.
Pellet Info: Clones are rooted in Jiffy peat pellets with biodegradable PLA mesh that is compatible with most media.
Hydroponics Note: Peat pellets work in hydro systems, but are not soilless. Do not wash soil off once established.

Timing: Keep indoors or under lights until at least mid-May to avoid premature flowering.
In-Ground Growers: Prep the soil and avoid rocky or firm soil. Up-pot for one month before direct planting to encourage healthy root expansion.