Seedsman Clone Orders – Shipping & Support Policy 

Shipping & Delivery Information 

Shipping Method 

All clone orders are shipped via UPS Next Day Air (continental U.S. only). 

Orders must be placed before 12:00 PM (Noon) Central Time to be dispatched on the next available shipping day for your clone provider. 

Delivery Area Surcharge (DAS) 

Some delivery locations may incur an additional UPS Delivery Area Surcharge (DAS). There are two surcharge levels, with the higher charge applying to the most rural or remote delivery locations. 

Please note that your shipment may be subject to a UPS Delivery Area Surcharge (DAS), also known as a rural or extended area charge. This is a standard carrier fee applied per package for deliveries to remote or less-populated ZIP/postal codes to cover additional transport costs. 

Shipping Schedule 

Shipping days vary depending on the clone provider: 

• Monday, Tuesday and Wednesdays only.
• Zennetix – Orders are shipped Monday and Tuesday only.

Order Minimum 

A minimum order of 4 clones is required. 

Shipment Confirmation 

Once your order has shipped, you will receive a shipping confirmation email containing your UPS tracking information. Tracking details will also be available under My Account > My Orders. 

Clone Order Guidelines 

Delivery Area 

Clone orders can only be shipped to addresses within the continental United States. 

Unsupported Addresses 

We are unable to ship clone orders to: 

• PO Boxes
• APO/FPO/DPO addresses

Delivery Delays 

Occasionally, shipments may be delayed due to: 

• High order volumes
• Severe weather
• Clone supplier delays
• Carrier operational delays

Where possible, any known delays will be communicated through our Knowledge Base. 

Shipping Insurance, Delays & Claims

Shipping Insurance

Shipping insurance is available during checkout and is optional.

If you choose not to purchase shipping insurance, your order will be shipped at your own risk. Seedsman will not be liable for orders that are lost, stolen, or damaged in transit, and we will be unable to offer a refund or replacement for these circumstances.

If shipping insurance has been purchased and an eligible issue occurs during transit, please contact Seedsman Customer Support so we can assist you with your claim.

Shipping Delays

All clone orders are shipped using UPS Next Day Air; however, delivery times cannot be guaranteed once the shipment has been handed to the carrier.

Delays may occur due to weather conditions, carrier operational issues, or other unforeseen circumstances beyond our control.

While we will always do our best to assist, Seedsman cannot accept liability for carrier delays.

Claims

If your order arrives damaged or there is an issue with the condition of your clones, please contact Seedsman Customer Support within 24 hours of delivery.

Please include:

• Your order number.
• Clear photographs of the clones.
• Photographs of the packaging.
• Images showing the condition of the shipment upon arrival.

Claims submitted more than 24 hours after delivery may not be eligible for review.

 [email protected] 

Order Cancellations 

Cancellation requests must be submitted within 2 hours of placing your order on business days. 

Please include the reason for your cancellation request to help us improve our service. 

Please note that cancellation requests submitted outside of business hours cannot be processed until the next working day. Our working days are Monday To Friday 9am to 5pm

Claims Submitted After 24 Hours 

Unfortunately, we are unable to investigate or accept claims submitted more than 24 hours after the recorded delivery time. 

Refunds & Returns 

Due to the perishable nature of live plants: 

• All clone sales are final.
• Returns are not accepted.
• Refunds are not available unless required under applicable consumer law.

Payment Methods 

We currently accept: 

• Credit & Debit Cards
• Bitcoin

Please note that credit card payments may not be available in certain U.S. states due to payment processor restrictions. 

Tips for Receiving Your Clones 

Track Your Shipment 

We recommend monitoring your UPS tracking information closely so you're aware of your estimated delivery date and time. Live plants should be unpacked as soon as possible after delivery.
 
Please follow the care guides per supplier.

Zennetix - Click Here 

Clone to Home - Click Here
 

Allow Time to Recover 

It is normal for clones to appear slightly wilted or stressed after shipping. Place them under suitable lighting with appropriate environmental conditions and allow a few hours for recovery before assessing their health.

Join the Seedsman Community

Growing is always better when you can learn from others.

Whether you're just getting started with your new clones or you're an experienced grower, we invite you to join the Seedsman Community to share your progress, ask questions, and connect with fellow growers.

You can:

• Share photos and updates of your clone grow.
• Get advice from experienced members of the community.
• Ask questions if you need help during your grow.
• Learn new techniques and tips from growers around the world.
• Take part in community discussions and more

We'd love to see how your clones develop and be part of your growing journey.

Join the conversation at: community.seedsman.com